Customer Service Administrator – Part time

Key Purpose of the Job

Working alongside all departments to provide customer support in a timely and efficient manner. Delivering excellent Customer Service to internal and external stakeholders.

Working hours – 9am – 3pm Monday to Friday

Key Job Responsibilities:

  • To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
  • To answer customer telephone calls ensuring our internal customer service standards are met.
  • To provide a positive experience for customers ensuring prompt and accurate information is recorded.
  • To liaise with all other departments and ensure information is passed in a timely manner
  • Complete Admin reports and tasks ensure we meet our stakeholders SLA’s.
  • Hotel Bookings
  • Sending Maintenance letters and booking in maintenances
  • Engineer Feedback Form
  • False Management
  • P1 SLA Report
  • Assist with URN applications and reinstatements.
  • Action and Resolve Services Queries to the Companies SLA
  • Any other reasonable requests from Your Line Manager and Supervisor.
  • The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the Kings Policy

Essential requirements for the job:

  • Customer focussed
  • Excellent telephone manner
  • PC Literate
  • Team player
  • Strong interpersonal and communication skills
  • Ability to prioritise workloads
  • Exceed all tasks given
  • Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
  • Ability to work within a continually changing environment


  • Supportive and Collaborative Environment
  • Company Health Care Plan
  • Company Pension
  • Life Insurance
  • 25 days holiday plus Bank Holidays
  • Development Opportunities
  • Referral Scheme
  • Employee Recognition Scheme
  • Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
  • Cycle to Work Scheme
  • Wagestream – Get instant access to your wages through our financial wellbeing tool.