Terry Heppleston

Briefly explain your role

I’m a Desk Based Project Manager in the Special Projects Team

What do you love about your job?

I love the variety the role presents to me.  I get to see the processes through from start to finish, incorporating multiple KST’s departments.

How does KST empower you in your role?

I have the flexibility to balance work and home responsibilities.  Over the years I have been given the opportunity to attend courses to develop my knowledge and skills base.

What made you move into the security sector?

The move was just by chance.  I was working as a care worker in children’s home and knew that wasn’t something I wanted to do long term.  A colleague I was working with said there was a vacancy in the KST control room as an operator and, 13years later, I’m still here!

Has there been any significant barriers to progression in your career within the security profession?

There was a stigma about women that progressed in the security industry, but I found that if you have the drive and ambition opportunities to progress are presented to you.

How does KST help support your sense of purpose in your career?

I have been lucky being able to work across several different departments to find what I prefer, enjoy and am good at – whilst also developing a broad skills and knowledge base.

What’s your most memorable moment in your career so far?

I don’t have one key memorable moment. It’s the people I have worked with over the years that have made my career memorable.  Should I mention here I also met my husband at KST!

What opportunities does the security profession offer?

The security industry umbrellas so many areas that you can progress in a number of differing departments, depending on your strengths and preferences.

What would you say to any women who have reservations about how male- dominated the industry is, in order to put their minds at ease?

Times have and are changing, there are so many successful women in the industry now – the only thing holding you back is you.

How do you balance work and home responsibilities?

KST allows me to be flexible in my hours when needed.  As long as the work is completed, when it needs to be completed by, I can fit work around home responsibilities and vice versa.

Sign off your employee story with anything else you would like to add

Had there been the opportunities back when I started to what there is now things may have been slightly different…I would have seriously considered engineering.  The opportunities are there, so grab them with both hands.




What our Customers say

We wanted a smart-looking, contactless approach to access control here at Little Dot. We love the Openpath solution proposed by KST; it’s sleek, simple to use and has excellent reporting features. What’s more, KST’s inhouse commissioning team remotely configured the software to meet our requirements - including who goes where and when, through which doors, the reporting we need and integration to our fire alarm system. Thanks to this we have saved the cost of two days labour on install!

Greg Rochford
IT Manager - Little Dot Studios

KST has once again exceeded all expectations with their outstanding service. Safety is our number one priority for both our Post Masters and customers, therefore we are always on the lookout for new technologies and new ideas. Morphean platforms, along with the installation and maintenance provided by KST, has been the perfect decision for us due to our existing knowledge of their excellent services and competitive prices.

Mark Dinsdale
Security Programme Manager - Post Office Ltd

The mobilisation was smooth with little involvement required from ourselves. Communication, in particular, has been extremely strong with regular meetings. Monthly management information has been circulated and Clipper are using the real time management information that KST have provided with their DYMENSiON software. We also have working action plans on each site focusing on improvements and change management. All in all I would be happy to recommend KST to any company looking at contract award; our experience has been very positive and I am happy to endorse them.

John Welsh
Head of Bonded & Secure Operations - Clipper

The whole process of mobilisation and onboarding to KST was conducted in an exceptional manner, from start to finish. The preparation for the move between City Plumbing Supplies and KST was comprehensive. Collaboration was very good. The days of transfer were event free and smooth - with no major issues. The branches’ onboarding onto the KST system during the 12 weeks following the mobilisation was completed fully with excellent communication sessions conducted on a weekly basis. We are now looking forward to a long and effective partnership with KST.

Steve Kemp
Security, Audit & Loss Prevention Manager - City Plumbing Supplies

We’ve been delighted with the partnership between ISS and KST and the approach to transferring the access control contract. The teams have gelled quickly to understand our estate and we’ve seen significant service improvements.

Andy Southern
Head of Security - Santander Bank