Design & Development

Our design and development process begins with the formulation of our proposed solution for your site. We can often rely on the industry expertise of our sales team, many of whom have decades of industry experience. However, if a second opinion is needed, our specialist design and estimating division will work in cooperation with the sales division to complete a thorough technical review.  They will use site surveys and detailed specifications to ensure that our designs are truly optimised for your site.

Once the technical review is completed and signed off by the design and estimating division, the sales team will present our final proposal specification to you, using CAD (computer aided design) drawings. CAD drawings are graphics, usually diagrams or floorplans, produced on specialist software that will capture in detail what our solution will look like post-installation, so you can be sure of how our solution meets your requirements. This is also an ideal opportunity to ask any questions – our sales team are always enthusiastic to engage with customers to configure bespoke solutions.

Commencing Installation

When you are sure that our solution will meet your needs and your order is placed, you will be handed over to the Technical and Operations Teams to commence installation. Our technical team is composed of 25 highly experienced personnel. Their responsibility is to ensure that your specific requirements, as outlined in the design and presentation stage, are met. During installation, they will perform on-site risk-based analysis of your unique pain points to identify how we can address them. This holistic approach ensures that your system is comprehensive and fit for purpose.

Once installation is complete, our Commissioning Team will commence configuration. By communicating with your site representatives, they will understand your functionality and accessibility needs and configure your new system to suit.

And finally…

Finally, the commissioning team will then initiate a handover, where you will be equipped with the tools you need to operate your new system independently – this includes delivering training, supplying any necessary access codes/passwords. You will also be given contact details for our service desk should you require any technical assistance after the handover is complete. The Service Team will be on hand 24/7 to provide ongoing support during the lifespan of your product/solution.

Accreditations

What our Customers say

We wanted a smart-looking, contactless approach to access control here at Little Dot. We love the Openpath solution proposed by KST; it’s sleek, simple to use and has excellent reporting features. What’s more, KST’s inhouse commissioning team remotely configured the software to meet our requirements - including who goes where and when, through which doors, the reporting we need and integration to our fire alarm system. Thanks to this we have saved the cost of two days labour on install!

Greg Rochford
IT Manager - Little Dot Studios

KST has once again exceeded all expectations with their outstanding service. Safety is our number one priority for both our Post Masters and customers, therefore we are always on the lookout for new technologies and new ideas. Morphean platforms, along with the installation and maintenance provided by KST, has been the perfect decision for us due to our existing knowledge of their excellent services and competitive prices.

Mark Dinsdale
Security Programme Manager - Post Office Ltd

The mobilisation was smooth with little involvement required from ourselves. Communication, in particular, has been extremely strong with regular meetings. Monthly management information has been circulated and Clipper are using the real time management information that KST have provided with their DYMENSiON software. We also have working action plans on each site focusing on improvements and change management. All in all I would be happy to recommend KST to any company looking at contract award; our experience has been very positive and I am happy to endorse them.

John Welsh
Head of Bonded & Secure Operations - Clipper

The whole process of mobilisation and onboarding to KST was conducted in an exceptional manner, from start to finish. The preparation for the move between City Plumbing Supplies and KST was comprehensive. Collaboration was very good. The days of transfer were event free and smooth - with no major issues. The branches’ onboarding onto the KST system during the 12 weeks following the mobilisation was completed fully with excellent communication sessions conducted on a weekly basis. We are now looking forward to a long and effective partnership with KST.

Steve Kemp
Security, Audit & Loss Prevention Manager - City Plumbing Supplies

We’ve been delighted with the partnership between ISS and KST and the approach to transferring the access control contract. The teams have gelled quickly to understand our estate and we’ve seen significant service improvements.

Andy Southern
Head of Security - Santander Bank
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